Return & Refund Policy
Last Updated: 2nd September 2026.
All Sales Are Final
At sexy lingerie, we do not accept returns or exchanges for any reason. Due to the intimate nature of our lingerie products, all sales are final once an order has been placed and delivered. This policy exists strictly for hygiene and health reasons, as returned intimate apparel cannot be safely resold to another customer.
Why We Do Not Accept Returns
The only reason we do not accept returns or exchanges is hygiene. Lingerie is an intimate product that comes into close contact with the body, and we take the health, safety, and comfort of our customers seriously. For this reason, we cannot accept products back once they have been delivered, regardless of whether they are worn or unworn.
24-Hour Window for Defective or Incorrect Goods
Although we do not accept returns, we understand that an item may occasionally arrive damaged, torn, defective, or incorrect due to a fulfillment error. If you receive a damaged or incorrect product, you must contact us within 24 hours of delivery.Claims submitted after the 24-hour window may not be considered. The 24-hour period begins from the time your order is marked as delivered by the shipping carrier.
What Qualifies as a Delivery Issue
We will only review claims involving a genuine issue with the product received, such as damage, tears, significant defects, or a fulfillment error where you received the wrong product.Examples include receiving a different lingerie style, size, or product from the one shown on your order confirmation, or receiving an item that arrived visibly damaged or torn.
Photo & Shipping Label Required
To submit a claim, you must provide clear photographs of the defective, damaged, torn, or incorrect product, along with a clear photograph of the shipping label/package label. Your order number should also be included where applicable.The photographs must clearly show the issue and allow our team to verify the product and shipment. We reserve the right to reject claims where the required photos or shipping information are not provided.
No Returns for Change of Mind or Incorrect Size
We do not accept returns or exchanges because of a change of mind, incorrect size selection, incorrect color selection, ordering the wrong item, dissatisfaction with the fit, or simply no longer wanting the product. Please carefully review the size guide, product details, and order information before completing your purchase.
No Refunds for Final Sale Orders
All purchases are final. We do not offer refunds, returns, or exchanges except where we determine that a genuine damage, defect, tear, or fulfillment error has occurred and the claim has been submitted within the required 24-hour period.
Resolution of Approved Claims
If your claim is approved, sexy lingerie will determine the appropriate resolution, which may include a replacement or another suitable solution. The resolution will depend on the nature of the issue and product availability.
Before You Place Your Order
Please carefully check your selected product, size, color, quantity, and delivery information before completing your purchase. If you are unsure about sizing or any product details, we encourage you to contact us before placing your order.
Contact Us
For a damage, defect, tear, or fulfillment error, please contact us at admin@cum-store.com within 24 hours of delivery. Include your order number, a description of the issue, clear photos of the product, and a clear photo of the shipping label.
Please note: We do not accept returns. The 24-hour claim window is strictly for verified damaged, torn, defective, or incorrect goods and is not a general return or exchange period.sexy lingerie— Your confidence. Your comfort. Our commitment to hygiene. Start shopping nowCum-store.com